Policy...
Welcome
Hello and welcome to my store.
If you are inspired to purchase an item, please view my shop policies for details on how things work at La Roca Gallery. Thanks for stopping by!
Many of the pieces are handmade at the time of your order, please allow 2-14 days to ship depending on the type of artwork you are purchasing. Every design will be a little different which makes your piece unique and one of a kind. The photo is a good representation of what your piece will look like but it's not exact. I use the same materials and measurements, and take pride in making each piece with equal attention to detail and craftsmanship.
Thanks!
www.laroca-gallery.com
Payment
*PayPal
*Note: If using a credit card you can pay through PayPal without forming an account. PayPal is a safe and convenient way to shop, and all of your information is kept private.
Shipping
- Shipping methods are USPS Priority Mail.
* Jewelry: We ship within 48 hours after your payment has been received.**
* MetalWork: We ship within 5-7 days after your payment has been received.**
* Mirror & Glass Crafts: We ship within 14 days after your payment has been received.**
*In the event that an specific Item is out of stock and it may need the necessary time to be made, restock and processed. We will let you know the length of time it will be need it before that item is ready to be shipped.**
- An email confirmationwill be sent to you when your item is being shipped.
* We are not responsible for lost items unless it was our mailing error.
* All packages are wrapped in eco-friendly material and packaging.
*Custom orders will delay shipping, We will determine the estimated time for shipping accordingly with the specifications, type, measurements, etc. however, and upon completion of your order We will notify you that the item is finished and when it will be shipped.
*will be shipped to the address you provided. If you want your order shipped to another location, please email us and let us know within 24 hours of placing your order. We do not automatically insure packages, but if you would like insurance, please email me before you order.
- *Any questions please email me atgdegarcia@laroca-gallery.com@laroca-gallery.comI'll get back to you within 24 hours.....
Refunds and Exchanges
It is our supreme importance that the buyer is happy with their items
*If for any reason you feel the need to cancel an order, PLEASE contact us within the first 24 hours of placing your order so this can be completed through the proper channels. If you change your mind about a purchase, it isn't a big deal, but please just let us know so we can properly restock the item(s). If I know you have changed your mind, we can do this sooner rather than later.
* Returns & exchanges are gladly accepted within 5 days after receiving your purchase, you must email us first at returns@laroca-gallery.com to get an autorization code. All items need to be returned in unworn/unused condition.
* Custom Items will have a re-stocking fee if returned. we will email to you with the amount.
* Any Return's Shipping expenses are responsibility of the buyer.
Additional Policies and FAQ's
We accept custom orders on any items you see for sale. If you would like a different color, bead, size. .. etc. just email us before your purchase and were happy to accommodate you.
Please note that prices may vary for additional materials, a quote will be sent to you first. My store is committed to provide a pleasant online shopping experience and to obtain customer satisfaction, so if you have any questions at all, please feel free to contact us directly, Click here to find our contact info: Contact Us
Please be sure to add subject title in your email (questions, comments, custom order, return, cancel, etc.) to ensure it will not be sent to the spam folder.
Thanks so much and have a great day!
